Frequently Asked Questions

CyberInc Bridge is a non-custodial multi-chain DeFi platform that lets you bridge tokens between blockchains, perform cross-chain swaps, monitor live market data, set price alerts, and use a suite of DeFi calculation tools — all from one interface. We aggregate the best available bridge routes and swap protocols so you always get a competitive rate without having to manually compare multiple services.

No. CyberInc Bridge is entirely non-custodial and account-free. You connect your existing crypto wallet (MetaMask, WalletConnect-compatible wallets, Coinbase Wallet, etc.) and interact directly with blockchain protocols. We never hold your funds and have no ability to access your assets. Your wallet is your account.

We support any EVM-compatible wallet, including:

• MetaMask (browser extension and mobile)
• Coinbase Wallet
• WalletConnect (connects 300+ mobile wallets including Trust Wallet, Rainbow, Argent)
• Hardware wallets via MetaMask integration (Ledger, Trezor)
• Safe (Gnosis Safe) multisig wallets

For non-EVM chains (Solana, etc.), separate wallet adapters may be required depending on the specific feature.

We support all major EVM networks including Ethereum mainnet, Arbitrum, Optimism, Base, Polygon, BNB Chain, Avalanche C-Chain, Fantom, zkSync Era, Linea, Scroll, and more. Non-EVM chain support (Solana, Cosmos, etc.) varies by feature. The chain list is updated regularly — check the app for the current complete list.

Transfer times vary by bridge protocol and chains involved. Most third-party fast bridges (Hop, Across, Stargate) complete in 1–5 minutes. Canonical layer-2 bridges can take up to 7 days for withdrawals from Optimism and Arbitrum back to Ethereum mainnet due to the fraud proof challenge window. CyberInc Bridge shows you the estimated arrival time before you confirm so there are no surprises.

Bridging typically involves three types of fees:

• Source chain gas: The transaction fee on the chain you're sending from (paid in that chain's native token).
• Bridge protocol fee: A small fee taken by the bridge protocol, usually 0.01%–0.05% of the transfer amount.
• Destination chain gas: Some bridges charge an additional fee to cover relayer costs on the receiving chain. This may be deducted from your received amount.

CyberInc Bridge displays the full fee breakdown and estimated received amount before you confirm. There are no hidden fees added by our interface.

A bridge transfers the same token from one chain to another (e.g. USDC on Ethereum → USDC on Arbitrum). A cross-chain swap converts one token on Chain A into a different token on Chain B in a single operation (e.g. ETH on Ethereum → AVAX on Avalanche). Under the hood, this involves a bridge plus a DEX swap, but CyberInc Bridge handles both steps automatically so you only see the input and final output.

No. Once a blockchain transaction is confirmed (included in a block), it is irreversible. You cannot cancel or reverse a bridge transfer. Before confirming any transaction, always verify the destination address, the token, the chain, and the amount. If you sent to the wrong chain, some bridge protocols offer recovery options — check the bridge protocol's support documentation directly.

Slippage tolerance is the maximum price difference you'll accept between the quoted rate and the actual execution rate. If market prices move more than your tolerance while your transaction is pending, the transaction reverts safely (you only lose the gas fee). We recommend 0.5% for stable pairs, 1% for most tokens, and up to 3% for volatile or low-liquidity tokens. You can adjust slippage in the transaction settings before confirming.

CyberInc Bridge charges a small interface fee on certain swaps and bridges to support platform development. This fee is always disclosed in the transaction preview before you confirm — you'll see it as a line item alongside bridge protocol fees and gas costs. We never add hidden fees or markups above what is shown.

Every transaction on a blockchain requires gas, which must be paid in the network's native currency. On Ethereum you pay in ETH, on BNB Chain in BNB, on Polygon in MATIC, on Arbitrum/Optimism in ETH, and so on. This is a fundamental blockchain requirement — no DeFi application can waive it. Always ensure you have a small amount of the native token on each chain you want to use. CyberInc Bridge's gas estimator tool can help you calculate how much you need.

• Use Layer-2 networks (Arbitrum, Optimism, Base) instead of Ethereum mainnet for most DeFi activity — fees are 10–100x lower.
• Transact during off-peak hours. Ethereum gas is lowest on weekends and overnight UTC.
• Batch approvals — approve max allowance once instead of approving per transaction.
• Use the gas estimator in CyberInc Bridge's calculator suite to compare costs across chains before bridging.

You can set price thresholds for any supported token directly in the app. When the token's price crosses your threshold (above or below), you receive an instant notification via Telegram. Alerts are stored in our backend and checked continuously — you don't need to have the app open for alerts to fire. You can set multiple alerts for the same token at different price levels.

In the Alerts section of the app, click "Connect Telegram". You'll be directed to start a conversation with our Telegram bot and send a verification code. Once verified, your Telegram account is linked and all active alerts will deliver notifications directly to your Telegram app. You can disconnect at any time from within the alerts settings.

Yes. Price alerts with Telegram delivery are included for all users at no additional cost. There are no subscription tiers required to use alerts.

A pending transaction is waiting to be included in a block. This usually means your gas price was set too low for current network conditions. Options:

• Wait: Transactions are eventually included even at lower gas prices — it may just take longer during congested periods.
• Speed up: In MetaMask, you can replace a pending transaction with the same nonce at a higher gas price to get it included faster.
• Cancel: Send a 0-ETH transaction to yourself with the same nonce and higher gas to effectively cancel the pending transaction (you'll still pay gas).

Note: "Pending" on a bridge explorer may mean the funds are in transit and you should wait for the bridge's estimated completion time before taking action.

First, check the estimated transfer time shown during your transaction (visible in transaction history). Fast bridges typically complete in 1–5 minutes, but can take up to 30 minutes during network congestion. If the estimated time has significantly passed, check the bridge protocol's own explorer or support channels with your transaction hash. CyberInc Bridge displays your transaction hash in the history tab for this purpose. Do not attempt another transaction — double-spending on bridges can cause funds to be locked.

• Refresh the page and try connecting again.
• Ensure your wallet extension is unlocked (MetaMask, etc.).
• Try a different browser — some extensions work better in Chrome or Firefox.
• Clear browser cache and cookies, then retry.
• For mobile WalletConnect, make sure you scan the QR code from within your wallet app's built-in scanner, not your phone's camera app.
• Check if your wallet needs a software update.

Balance discrepancies are usually due to a slight delay in on-chain indexing. Refresh the page and wait a few seconds. If the discrepancy persists, ensure your wallet is connected to the correct network — the app and your wallet must both be on the same chain for balances to match. If you recently bridged tokens, allow a few minutes for the destination chain balance to appear.

CyberInc Bridge is a non-custodial aggregator — we do not hold funds or control your private keys. We integrate with audited, established bridge and swap protocols rather than building our own smart contracts. That said, all DeFi involves risk. Bridge exploits, smart contract bugs, and market volatility are real risks in the space. We recommend never bridging more than you can afford to lose, especially when using newer or less-battle-tested protocols.

When you use a token for the first time in a swap or bridge, you'll be asked to approve the bridge or swap contract to spend that token. This is a standard ERC-20 mechanism — without approval, smart contracts cannot move your tokens. We recommend setting a limited approval (exact amount needed) rather than unlimited approval where the protocol interface allows it. You can revoke any approval at any time using tools like Revoke.cash.

Always navigate directly to cyberincbridge.com by typing the URL yourself or using a saved bookmark. Check the browser address bar for HTTPS and the correct domain. Be extremely cautious of links shared in Discord, Telegram, Twitter, or email — phishing sites are common and may appear nearly identical to the real site. The official app will never ask for your seed phrase or private key.